All about Customer Service                                                             

The Most Powerful & Elusive Consumer...Women

(http://bizsugar.com) "Shopping is no longer fun". “I am so tired of look-alike shops with robotic staff, all saying the same things, trying to sell me the same product as every other shop!”“Where are the eccentrics? Why is shopping so bland now?” &ld.. MORE

Customer Service Job Description

You may be interested in a customer service Job Description from two points of view: Firstly, you may be an employer who wishes to fill a customer support role. Secondly, you may be a prospective employee searching for a position in customer service. Let's look at the first requirement. As a.. MORE


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What customers hate about you

(http://bizsugar.com) I recently came across an article written by Kelley Robertson, author of Stop, Ask and Listen listing the top seven things customers dislike about salespeople. So I thought I'd share the Top 6 with you but give it my spin - with true stories I know about. Here they are: .. MORE

Ten things retailers should never say

I recently read an article by Shari Waters on 10 Things Retailers Should Never Say. Here is what she says: "We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negative.. MORE

Telephone Customer Service

In today's high-tech world, the one communication tool that remains a constant is the telephone. Using the telephone competently and courteously is essential to customer and client satisfaction. Poor telephone etiquette can have a disastrous effect on your telephone customer service - and bottom l.. MORE

Customer Service Facts & Quotes

Thought you might be interested in some of these statistics and customer service thoughts: 68% of customer defection takes place because customers feel poorly treated. Source: TARP It can cost five times more gain new customers than retain existing ones. Source: TARP For every cust.. MORE

Challenging Customers

(http://bizsugar.com) All customers might have been created equal, but some of them were dropped on their heads when they very young. The following represent a few customer types with the more recognisable and common traits that you will have to .. MORE

Christmas & Store Security

And we all know what that means ... Step Up Your Security! Security during the festive season is even more challenging than normal. Shoplifting incidents are more widespread - not helped by beautifully merchandised Christmas displays and the sheer volume of traffic coming into the store, which make.. MORE

What Do You Want Your Customers To Say...

You’re probably asking “Am I supposed to know what my customers say when they leave?” You might well be thinking: I want them to say “Goodbye.” Why do they have to say anything? I hope my customers leave town! How could knowing this possibly .. MORE

Returns and Refunds

When you are dealing with customers and refunds, it is best to be cool and calm at all times [easier said than done on occasion]. When a loud-voiced customer comes into your shop demanding a refund, even though legally they are not entitled to one, try and deal with the situation rationa.. MORE

Bags, bags, bags

Not Allowing Bags Into a Store If a retailer decides to let a customer take a bag into their store, it should be a condition of entering that the customer must allow the bag(s) to be inspected by staff on leaving the store. If a retailer has a policy of refusing to allow cust.. MORE

Lay-by Items

A lay-by is the supply of goods ordinarily used for personal, household or domestic purposes on terms (express or implied) which provide that: The goods will not be delivered to or be available for collection by the customer until the whole of the price is paid; and The price is to b.. MORE

The Customology Factor

The show has started. The shop is open. People are coming in. They have lots of money and won't be happy until it's all spent on good-value products and services. Smile. You're on camera. Dance. You're on stage. Sing. Tape is rolling. You're in front of the mic.. MORE

How to Recover from an Upset Customer

Recognise that upset customers want to: Be listened to and taken seriously Have their problems understood and their distress relieved Be compensated for their losses Be reassured that you will handle their problems quickly Avoid further inconve.. MORE

Handling Chronic Complainers

Sometimes we need to draw the line between the upset customer with a legitimate problem and the chronic complainer who consumes our time with unreasonable demands. First, make sure you’ve got a chronic complainer. Here’s how you can tell: .. MORE

Customology Is Customer Service

Customology: It’s All About the Performance [commonly called Customer Service] Customology: the art and science of how to find, keep and grow your customers. Michael Caine (the actor) told Michael Parkinson that his acting coach told him that rehearsals were the performance, an.. MORE