Excerpt from an email from Bob Wynyard, reporting on a recent regional visit. Bob works for the Nursery & Garden Industry of NSW and ACT.
"Yesterday, on my regional trip, my scheduled first call was to a local nursery.
I'd made a special arrangment to meet the owner late morning as he was trying to get away to Sydney the next day.
After a well organised EARLY start catching up with some paperwork, I was on track to arrive there at around 11am when I discovered that I had just sent an important email with the wrong attachment and this needed to be fixed.
Stopped at the local McDonalds, started my computer, rang Michael Danelon (nerdiest man in the office) for technical help and re-sent the correct file.
Rang the nursery and said I'm running late - He said don't worry, his day wasn't going much better.
An hour later I'm on the road again but I have to make another stop to look at some artwork (on my computer, not the local gallery). At the same time liaised with Nadine on a number of workshops coming up. So I finally arrive at around 1pm.
The owner is busy with a customer so I go and have a look around. It's looking good and the seedling area's sharp as I wandered through a softly shaded area with lots of colour displayed on racks.
Then I noticed one of those bronze snakes - you know those expensive ornamental ones that you see in up market places - but I did wonder why it was reclining on a vacant shelf in the corner. I moved closer to have a look.
Snakes Alive!
Its tongue moved!! Panic - I bolted out the front as the owner strolled in.
I said "There's a snake down there!" He said "Where?" So I tentatively ventured back inside to show him - from a great distance I might add - "Its over there", I said hesitantly. I was immediately told: "Keep an eye on it - I'll get the shovel!"
Keep an eye on it? What if it moves? It might attack me?
The owner returns at last and soon has the snake pinned in the corner. "Get the hoe", he yeels. I run and get the hoe. The writhing brown bastard is then 'dealt with' most severely and finally goes limp and is ceremoniously despatched.
The owner then shakes hands and says "This is a welcome I won't forget!!"...
He's not wrong!
Golf Balls
If ever you're playing golf with a Kiwi bloke just tell him there are snakes in the rough. I can assure you he will never venture off the fairway to look for his ball.
Cheers for now.
Bob
(That's right, you guessed it. Bob is a Kiwi...)
[Thanks to Mon Lulan of NGINA for sharing this.]
Debra's Blog
A day in the life of....
Debra Templar-Group - Wednesday, November 11, 2009
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- Lessons from the Dancing Man...
- It's the Little Things...
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- A day in the life of....
- Finding Good Staff
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- What is it with customers and their mobile phones?
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- The Customer is Always Right ... or are they?
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Archive
Debra's Blog
A day in the life of....
Debra Templar-Group - Wednesday, November 11, 2009
A day in the life of....
Debra Templar-Group - Wednesday, November 11, 2009
More posts:
- Lessons from the Dancing Man...
- It's the Little Things...
- Team Work
- A day in the life of....
- Finding Good Staff
- I Love Melbourne ... let me count the ways
- What is it with customers and their mobile phones?
- Email Addresses
- Enthusiasm!
- Do You Understand What Business You're In?
- "Blurry" Business
- You're Fed Up With the Business You're In...
- There's Something Wrong With Your Mission Statement...?
- System Stuff
- Policies, Procedures and Promises
- You Understand Your Business But You Don't Like Doing It!
- You Don't Understand Your Customers
- Profit ... there's more!
- Why We Don't Give Good Service
- Pleasant Service Experiences...
- How Hard Can It Be?
- United Airlines & Service
- Not Everyone is Made for the Service Industry
- What Do You Want Your Customers to Say After You've Served Them?
- Put Some Oomph In Your Ordinary!
- There are Salespeople and There are Shop Assistants
- It Isn't Hard to be Better, Not Many People are Doing It!
- The Customer is Always Right ... or are they?
- It's ShowTime!
Archive
- Lessons from the Dancing Man...
- It's the Little Things...
- Team Work
- A day in the life of....
- Finding Good Staff
- I Love Melbourne ... let me count the ways
- What is it with customers and their mobile phones?
- Email Addresses
- Enthusiasm!
- Do You Understand What Business You're In?
- "Blurry" Business
- You're Fed Up With the Business You're In...
- There's Something Wrong With Your Mission Statement...?
- System Stuff
- Policies, Procedures and Promises
- You Understand Your Business But You Don't Like Doing It!
- You Don't Understand Your Customers
- Profit ... there's more!
- Why We Don't Give Good Service
- Pleasant Service Experiences...
- How Hard Can It Be?
- United Airlines & Service
- Not Everyone is Made for the Service Industry
- What Do You Want Your Customers to Say After You've Served Them?
- Put Some Oomph In Your Ordinary!
- There are Salespeople and There are Shop Assistants
- It Isn't Hard to be Better, Not Many People are Doing It!
- The Customer is Always Right ... or are they?
- It's ShowTime!
Over the past 20 something years I have gained many skills and worked with fabulous people! I am a retail enthusiast, keynote speaker, consultant and business coach, trainer, author and 'doer'. Feel welcome to share my blogposts with your readers, colleagues and customers. I'd be grateful if you would acknowledge me as: Debra Templar, www.thetemplargroup.com.au and send me a link to the article online (which I will link to) or a copy of your publication or pdf. Debra Templar The Templar Group 38 Uvadale Grove Kew, Vic. 3101 Australia W: www.thetemplargroup.com.au E: debra@thetemplargroup.com.au Fax: 61+3+98168451 Skype: debra.templar Mobile: 0417 532383 Twitter: www.twitter.com/DebraTemplar Linked In: www.linkedin.com/DebraTemplar ------------------------------------------------ |
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