Debra's Blog

      

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understand business Retail internet saturation real time comments word of mouth procedures pretend geyser or mudhole great people to know rubbish enthusiasm lists dissatisfied customers contact address wake up slugs Visitors greeting intimacy Loretta Hocking embarassment salesperson Dancing Guy perceptions Twitter funny Recycled Fashion bagstuffers personal appearance FourSquare Online Shopping customologist stand out from the pack smile staff windows to the soul systems service concepts be yourself customer service oomph indifference nasty old battle-axe self-centred processes Champagne Taste nurseries Alfie Disney retail robots sales Social Shopping Service ignore pro-active relationshihp care or dont care prime purpose influence direct sales customology factor go bloody rude Tim's Garden Centre first impressions Bob Wynyard email addresses profit bad service Customer is always right promotions good conversation and friends straightjacket bright eyes help tourism snakes United Airlines retail promotions prompt bad signs infectious retailers lifechanging decisions wanderlust passion garden centres mobile phones Duty Statements emarketing email ordinary doing business Customers coupons retail marketing grooming future Fosters Little Bookshop Coffee national press MobiQpons advocacy marketing political correctness first follower Walmart Policies and Procedures know what you do New Zealanders Tasmania promises invollvement mobile commerce I'm a little teapot Cilla Black courtesy shop assistant change Darriwill Farms diversity Frustration Selling Modern Retail good staff see me spam policies Bright Eyes Principle waiting intimidation offers country song break the ice bright eyes new customers Follow Fridays notice me Darriwill Farm corporate memory Belluci's Woden over it Customer Loyalty objectives Malvern Customer is top priority trustworthiness CarPark Cafe mission statement do better consumers horse races cyclists Guiding Principles

• A Breath of Fresh Air
• Bag Stuffers ... an under-rated marketing tool
• MobiQpons [mobicoupons]
• More on FourSquare...
• FourSquare - it's more than a game...
• SPAM, Spam, spam...
• How do you look?...
• Enjoying people and diversity...
• Breaking the ice...
• Eyes are the windows to the soul...
• Let's start at the very beginning ...
• What's it all about Alfie?
• From little things big things grow...
• It's a Pleazhure...
• Follow Fridays
• Retail Robots .... begone!
• The Customer is Always Right
• Social Shopping: Modern Retail
• Lessons from the Dancing Guy...
• It's the Little Things...
• A day in the life of....
• Finding Good Staff
• I Love Melbourne ... let me count the ways
• What is it with customers and their mobile phones?
• Email Addresses
• Enthusiasm!
• Do You Understand What Business You're In?
• "Blurry" Business
• There's Something Wrong With Your Mission Statement...?
• System Stuff
• Policies, Procedures and Promises
• You Understand Your Business But You Don't Like Doing It!
• You Don't Understand Your Customers
• Profit ... there's more!
• Pleasant Service Experiences...
• How Hard Can It Be?
• United Airlines & Service
• Not Everyone is Made for the Service Industry
• What Do You Want Your Customers to Say After You've Served Them?
• Put Some Oomph In Your Ordinary!
• There are Salespeople and There are Shop Assistants
• It Isn't Hard to be Better, Not Many People are Doing It!
• It's ShowTime!

Archive

• August 2010 (1)
• July 2010 (4)
• June 2010 (1)
• May 2010 (8)
• March 2010 (4)
• February 2010 (2)
• November 2009 (1)
• October 2009 (6)