RSS

Debra's Blog

Email Addresses

Debra Templar-Group - Thursday, October 01, 2009

Have you noticed how hard it is to stay in touch with businesses when you haverolodex a contact email address and that person then leaves the business?

Surely it would be good business sense, on the part of the business, to roll that email address into whoever takes over that particular role.  As it is we're constantly having to throw away business cards, make phone calls, find out who now has that position and commence building another relationship.  There seems to be less and less corporate memory and I don't understand why business owners and operators don't view this as any sort of priority.  It doesn't have to be the first priority but surely it would rate somewhere?  At the moment it appears to not even be on the radar.

Is it driving anyone else crazy?

Debra Templar

Debra Templar swingtag

Customer Service
Comments (0) | Trackbacks (0) | Permalink
      

More posts:
 
oomph service geyser or mudhole bagstuffers understand business mobile phones straightjacket tourism email Customer is top priority be yourself Belluci's Woden sales Malvern first follower help contact address first impressions Tim's Garden Centre over it MobiQpons Visitors Customer Loyalty embarassment Social Shopping change spam bad signs enthusiasm intimacy doing business promises notice me rubbish Twitter mission statement perceptions word of mouth care or dont care cyclists country song new customers diversity New Zealanders greeting staff policies ordinary Coffee Duty Statements good staff ignore windows to the soul do better retailers Champagne Taste coupons Disney wanderlust lifechanging decisions go indifference slugs internet saturation break the ice Modern Retail smile Darriwill Farm promotions personal appearance FourSquare profit customology factor passion pro-active invollvement national press wake up concepts Bright Eyes Principle horse races emarketing customer service bright eyes real time comments Dancing Guy advocacy funny salesperson direct sales Follow Fridays Darriwill Farms grooming Tasmania know what you do good conversation and friends waiting infectious Service influence marketing nasty old battle-axe relationshihp snakes lists Alfie Customer is always right Bob Wynyard Retail offers retail robots future intimidation prompt Frustration objectives retail marketing Loretta Hocking bright eyes United Airlines trustworthiness Walmart shop assistant pretend garden centres I'm a little teapot bad service self-centred systems consumers Guiding Principles retail promotions procedures nurseries Recycled Fashion processes CarPark Cafe Fosters Little Bookshop mobile commerce bloody rude see me Selling email addresses prime purpose great people to know Cilla Black Online Shopping Customers dissatisfied customers corporate memory courtesy customologist stand out from the pack political correctness Policies and Procedures
 




Archive


   Over the past 20 something years I have gained many skills and worked with fabulous people! I am a retail enthusiast, keynote speaker, consultant and business coach, trainer, author and 'doer'.
Debra Templar: www.thetemplargroup.com.au   www.twitter.com/debratemplar   wwww.linkedin.com/DebraTemplar