Debra's Blog

      

More posts:

Frustration retail marketing influence CarPark Cafe pretend Loretta Hocking sales Bright Eyes Principle first impressions Policies and Procedures Visitors lifechanging decisions service procedures staff Cilla Black personal appearance bright eyes funny United Airlines advocacy rubbish marketing bad signs good staff infectious bagstuffers corporate memory great people to know slugs Retail pro-active first follower prompt trustworthiness ignore profit Darriwill Farms ordinary bad service internet saturation Duty Statements mission statement Guiding Principles embarassment care or dont care greeting Modern Retail emarketing promotions email systems policies promises Alfie spam garden centres Walmart dissatisfied customers Dancing Guy see me grooming offers stand out from the pack retailers bright eyes Fosters Little Bookshop Darriwill Farm direct sales retail promotions FourSquare concepts snakes Selling nasty old battle-axe MobiQpons lists over it I'm a little teapot Coffee perceptions geyser or mudhole national press Recycled Fashion Customer is top priority new customers Follow Fridays be yourself Social Shopping future courtesy straightjacket diversity Customers cyclists passion email addresses prime purpose consumers Online Shopping word of mouth doing business know what you do New Zealanders country song customer service mobile commerce contact address tourism wake up nurseries coupons Tasmania Service self-centred shop assistant political correctness relationshihp go oomph Tim's Garden Centre do better Customer is always right Disney intimacy enthusiasm Champagne Taste windows to the soul Malvern mobile phones notice me Twitter customologist understand business smile customology factor wanderlust waiting objectives intimidation invollvement help indifference horse races bloody rude retail robots break the ice processes real time comments Customer Loyalty Bob Wynyard change Belluci's Woden good conversation and friends salesperson

• A Breath of Fresh Air
• Bag Stuffers ... an under-rated marketing tool
• MobiQpons [mobicoupons]
• More on FourSquare...
• FourSquare - it's more than a game...
• SPAM, Spam, spam...
• How do you look?...
• Enjoying people and diversity...
• Breaking the ice...
• Eyes are the windows to the soul...
• Let's start at the very beginning ...
• What's it all about Alfie?
• From little things big things grow...
• It's a Pleazhure...
• Follow Fridays
• Retail Robots .... begone!
• The Customer is Always Right
• Social Shopping: Modern Retail
• Lessons from the Dancing Guy...
• It's the Little Things...
• A day in the life of....
• Finding Good Staff
• I Love Melbourne ... let me count the ways
• What is it with customers and their mobile phones?
• Email Addresses
• Enthusiasm!
• Do You Understand What Business You're In?
• "Blurry" Business
• There's Something Wrong With Your Mission Statement...?
• System Stuff
• Policies, Procedures and Promises
• You Understand Your Business But You Don't Like Doing It!
• You Don't Understand Your Customers
• Profit ... there's more!
• Pleasant Service Experiences...
• How Hard Can It Be?
• United Airlines & Service
• Not Everyone is Made for the Service Industry
• What Do You Want Your Customers to Say After You've Served Them?
• Put Some Oomph In Your Ordinary!
• There are Salespeople and There are Shop Assistants
• It Isn't Hard to be Better, Not Many People are Doing It!
• It's ShowTime!

Archive

• August 2010 (1)
• July 2010 (4)
• June 2010 (1)
• May 2010 (8)
• March 2010 (4)
• February 2010 (2)
• November 2009 (1)
• October 2009 (6)