Debra's Blog

      

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• A Breath of Fresh Air
• Bag Stuffers ... an under-rated marketing tool
• MobiQpons [mobicoupons]
• More on FourSquare...
• FourSquare - it's more than a game...
• SPAM, Spam, spam...
• How do you look?...
• Enjoying people and diversity...
• Breaking the ice...
• Eyes are the windows to the soul...
• Let's start at the very beginning ...
• What's it all about Alfie?
• From little things big things grow...
• It's a Pleazhure...
• Follow Fridays
• Retail Robots .... begone!
• The Customer is Always Right
• Social Shopping: Modern Retail
• Lessons from the Dancing Guy...
• It's the Little Things...
• A day in the life of....
• Finding Good Staff
• I Love Melbourne ... let me count the ways
• What is it with customers and their mobile phones?
• Email Addresses
• Enthusiasm!
• Do You Understand What Business You're In?
• "Blurry" Business
• There's Something Wrong With Your Mission Statement...?
• System Stuff
• Policies, Procedures and Promises
• You Understand Your Business But You Don't Like Doing It!
• You Don't Understand Your Customers
• Profit ... there's more!
• Pleasant Service Experiences...
• How Hard Can It Be?
• United Airlines & Service
• Not Everyone is Made for the Service Industry
• What Do You Want Your Customers to Say After You've Served Them?
• Put Some Oomph In Your Ordinary!
• There are Salespeople and There are Shop Assistants
• It Isn't Hard to be Better, Not Many People are Doing It!
• It's ShowTime!

Archive

• August 2010 (1)
• July 2010 (4)
• June 2010 (1)
• May 2010 (8)
• March 2010 (4)
• February 2010 (2)
• November 2009 (1)
• October 2009 (6)