Retail Store Policies and Procedures

RETAIL STORE POLICIES AND PROCEDURES - THE LOT! including Employee Handbook THIS IS AN E-FILE. Follow the prompts and download once you have been through the checkout. Put an end to ad hoc policies, numerous memos and the staff refrain of ‘I didn’t know … no-one told me’ by utilising this Retail Store Policies and Procedures Manual. It will save you weeks, if not months, of work! Also included is an Employee Manual – to be given to each new employee at the time they commence employment with you. A total of 137 Retail store specific Policies + Procedures and forms covering: THE COMPANY 7 Policies STAFF BENEFITS 11 Policies + Procedures 3 Forms BUSINESS STANDARDS 18 Policies + Procedures 9 Forms STAFF ENTITLEMENTS 10 Policies + Procedures 5 Forms COMPANY RULES 16 Policies + Procedures 1 Forms SAFETY AND SECURITY 14 Policies + Procedures 6 Forms SALES AND SERVICE STANDARDS 8 Policies + Procedures 2 Forms PAYMENT AND METHODS OF TRANSACTION 13 Policies + Procedures 2 Forms STORE OPERATIONS 11 Policies + Procedures 2 Forms PURCHASING AND INVENTORY 10 Policies + Procedures STAFF RECRUITMENT AND TRAINING 9 Policies + Procedures 8 Forms CONTRACTS AND JOB DESCRIPTIONS 6 Policies + Procedures 10 Forms VISUAL MERCHANDISING 5 Policies + Procedures and FAIR WORK Statement The entire manual is in a Word format with every word changeable, so you can customise it to exactly fit your business. Price: $450.00 Qty:	BUSINESS STANDARDS AND RULES This is an e-File. Follow the prompts and download once you have been through the checkout. Business Standards and Rules These two documents are in Word format allowing you to change every word on every page. Contents of Business Standards are: Equal Employment Opportunity Open Door Policy Teamwork Sexual Harassment Harassment Procedures Harassment Investigation Guidelines Personnel Records Personal Change Notice Employment Status/Training Period Orientation + Training Staff Orientation + Training Checklist Performance Evaluations Performance Appraisal Form Promotions + Transfers Grievances (Internal Complaint Handling) Grievance Form Disciplinary Action Corrective Action Document Employment Separation Voluntary Resignation Form Exit Interview Guide Employment of Relatives Staff Referrals Reference Requests Notice Boards Outside Employment Suggestions Fair Work Information Statement Contents of Business Rules are: Ethics Confidentiality Confidentiality Agreement Personal Appearance + Attire Casual Dress Code Dress Code for Travel, Trade Shows & Customer Interaction Solicitation Smoking Alcohol + Drugs Visitors/Restricted Areas Telephone Use Company Owned & Supplied Devices or Vehicles e-Policy Social Media, Blogging Personal Property Summary of Business Rules Price: $55.00 Qty:	CONTRACTS AND JOB DESCRIPTIONS This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and thereby fully customising to meet your business needs. Contents: Staff Employment Contract Salesperson's Job Description Salesperson's Job Description Salesperson's Job Responsibility Checklist Store Manager's Job Description Store Manager's Job Description Store Manager's Job Responsibility Checklist Assistant Manager's Job Description Assistant Manager's Job Description Assistant Manager's Job Responsibility Checklist Cashier's Job Description Cashier's Job Description Cashier's Job Responsibility Checklist Price: $55.00 Qty:	PAYMENT AND METHODS OF TRANSACTION This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document which means you can change every word on every page and fully customise it to meet the needs of your business. Contents: Acceptable Forms of Payment Cash Handling Procedures Accepting Deposits Accepting Cheques Credit Card Transactions EFTPos Transactions Travellers Cheques Processing Staff PUrchases Processing the Sale Processing Layby Sales Processing Layby Payments Store Layby Form Returns/Refunds/Exchanges Gift Certificates Store Gift Certificate Price: $33.00 Qty:
PURCHASING AND INVENTORY This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and fully customise to meet your business needs. Contents: Receiving Stock Price Ticketing and Information Returns to Suppliers Write-Offs Markups/Markdowns Stocktake Transferring Stock Inter-Store Dealing with Damaged Goods Dealing with Repairs Lending Stock to Other Retailers Price: $33.00 Qty:	RETAIL EMPLOYEE HANDBOOK THIS IS AN E-FILE. FOLLOW THE PROMPTS AND DOWNLOAD ONCE YOU HAVE BEEN THROUGH THE CHECKOUT. Put your staff first and teach them 'the rules of the game' as they apply to your store. The Handbook is in a Word doc format, enabling you to customise every word on every page and make it a true reflection of your store. These templates will save you weeks and weeks of work. This Employee Handbook includes: A Company Welcome Employment Guidelines Employee Classifications New Employee Training Period Work Schedule Wage + Salary Policy Meal + Rest Periods Attendance + Punctuality Payroll Deductions Company Benefits Annual Leave Public Holidays Leaves of Absence Workers Compensation Employee Purchase Discounts Company Policies Outside Employment Employee Files Jury Duty Bereavement Keys Housekeeping Rules + Regulations Counselling + Discipline Termination Performance Evaluations Personal Appearance + Attire Package Inspection Communications Job Description + Responsibilities for Salesperson Job Description + Responsibilities for Cashier Job Description + Responsibilities for Assistant Manager Acknowledgement of Understanding FAIR WORK INFORMATION STATEMENT Price: $55.00 Qty:	SAFETY AND SECURITY This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document, enabling you to change every word on every page and thereby fully customising to meet your store needs. It contains: Occupational Health + Safety Policy Safety Fire Protection Monthly Checklist Fire Equipment Condition Store Safety Checklist Accidents/Injuries Accident Investigation Report Form Staff Accident Report Form Non-Staff Accident Report Form Reporting Staff Theft Preventing Staff Theft Preventing Shoplifting Apprehending Shoplifters Robberies Thief Alert System Store Keys Maintenance and Emergency Procedures Store Management Emergency Numbers Bag Inspections Cash Security Price: $55.00 Qty:	SALES AND SERVICE STANDARDS This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and thereby fully customising to meet your business needs. Contents: Sales Standards Customer Requests for Merchandise Merchandise Requested by Customers Form Holding Merchandise for Customers Assisting Customers with Complaints and Repairs Service Docket Forward Orders Pricing/Granting of Discounts Guarantees/Warranties Cancelled Orders Price: $22.00 Qty:
STAFF BENEFITS This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change very word on every page and thereby fully customising to meet your business needs. Contents: Eligibility and Payment of Benefits Workers' Compensation Annual Leave Annual Leave Request Form Public Holidays Short-Term Sick Leave Illness Report Bereavement Leave Extended Leave of Absence Request for Authorised Leave of Absence Direct Deposit Superannuation Jury Duty Staff Purchase Discounts Price: $44.00 Qty:	STAFF ENTITLEMENTS This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and thereby fully customising to your business needs. Contents: Pay Periods and Pay Cheques Permission Slip Payroll Deductions Rostering of Work Hours Overtime Unscheduled Store Closing Recording Hours Worked Weekly Time Sheet Meal and Rest Breaks Absenteeism and Tardiness Absence Report Failure to Report to Work Letter Use of Personal Car Reimbursement of Expenses Travel + Expense Reimbursement Report Price: $22.00 Qty:	STAFF RECRUITMENT AND TRAINING This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and thereby fully customise to meet your business needs. Contents: Store Staff Hiring Procedure Employment Opportunity/Position Requisition Advertising for Staff Screening for First Interview Telephone Response Form Employment Application Form Job Application Interview Guide Sample Rejection Letter After Interview The Second Interview Second Interview Guide The Reference Check Reference Check Guide Setting Rate of Pay Offer of Employment Sample Letter of Offer Staff Training Price: $44.00 Qty:	STORE OPERATIONS This is an e-File. Follow the prompts and download once you have been through the checkout. This is a Word document enabling you to change every word on every page and thereby fully customising to meet your business needs. Contents: Opening + Closing Procedures Store Maintenance Checklist/Schedule Cash Float Petty Cash Float + Reconciliation Petty Cash Reconciliation Form Bank Deposits Daily Banking Form Payment of Wages Charge Accounts - Application for Credit Charge Accounts - Limits and Controls Accounts Payable Creditors Reconciliation Notice Boards Clerical Files Price: $33.00 Qty:

Business Standards and Rules