SHOWTIME! Retail Customer Services

Customer service, customer service ... we hear it and read about it ALL the time.  So why is service so bland, robotic or downright hostile in so many shops we frequent?  Shops asking for our money by the way...

In this ebook I've looked at why we give bad service and, more importantly, how to turn it around immediately and start to build towards GREAT customer service.  This is a no-nonsense, to the point ebook - designed to assist not denigrate.  That being said - if you're a delicate little flower - this may not be the book for you.   BUT if you're serious about your service standards and what you can do to improve them - for the betterment of your staff, your business and your customers - read on!

Contents:

Who said the customer is always right?
How hard is it to be better?
There are Shop Assistants
and then there are Salespeople!
Put some OOMPH in your Ordinary
10 reasons why we give less than ordinary service
WAKE UP!!
7 ways to give GREAT service without going broke
What's it take to achieve GREATNESS?