
Debra presents to her clients in-house, for their staff and customers. She also regularly appears at Business to Business Events, and a few times per year presents her own workshops, seminars & webinars.
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Customers Are Revolting!
| 19-Mar-2010 |
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Pandanus Room Byron Service Club Byron Bay 3pm - 5pm
Just For Pets Inaugural Conference 2010 |
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| Open for registration |
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| Jah Fernando at Just for Pets |
jah@justforpets.net.au |
Your most unhappy customers are your greatest learning." Bill Gates
Not just a dated line from an old Carry On movie – the customers are truly revolting. In an environment of bland global brands, and a lack of originality in products or service, mass consumerism, a total disregard for any form or sincere or authentic customer service and the ease in which we can now access a wealth of information – from researching competitive brands and prices, to talking direct to the customers of businesses we are considering doing business with (through chat rooms, reading reviews on Amazon, sharing our experience on blogs) we are saying – enough is enough!
We are voting with our increasingly vocal skepticism. We are no longer prepared to suspend belief. We want what we want on our terms and the world is now small enough that we can always go somewhere else to find it.
In this seminar we'll share experiences from the frontline of the Customer Revolution and most importantly, endeavour to convince you that it is not a case of finding the weapons to take on the battle with your clients or your competitors. To win you must simply surrender to your customers needs.
Tell A Friend
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Visual Merchandising Foster
| 23-Mar-2010 |
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Foster Golf Club
7 Reserve Street, Foster Vic
9am - 12 noon
South Gippsland Shire Council
Good Access Workshop |
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| Open for registration |
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| South Gippsland Shire Council
Tel: 03 5662 9271
Fax: 5662 3754 |
www.southgippsland.vic.gov.au |
Visual merchandising has evolved from its origins as a shop's
decorative arts to its current status as a sales-supportive entity,
which impacts shop design, shop signage, merchandise placement,
atmospheric and shop image. Where once the display was charged with
'making pretty' the visual merchandising department is now challenged
with 'making sales'.
The way you display your merchandise can have an impressive impact on
your sales - 25% of all sales come from the way merchandise is
displayed.
This seminar will walk you through visual merchandising steps from the
outside of your shop, through the shopping experience, Point of Sale
and back out onto the street.
Tell A Friend
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Visual Merchandising Meeninyan
| 23-Mar-2010 |
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MDU Clubrooms
Hanily Road
Meeninyan
2.30pm - 5.30pm
South Gippsland Shire Council
Good Access Workshop |
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| Open for registration |
|
| South Gippsland Shire Council
Tel: 5662 9271
Fax: 5662 3754 |
www.southgippsland.vic.gov.au |
Visual merchandising has evolved from its origins as a shop's
decorative arts to its current status as a sales-supportive entity,
which impacts shop design, shop signage, merchandise placement,
atmospheric and shop image. Where once the display was charged with
'making pretty' the visual merchandising department is now challenged
with 'making sales'.
The way you display your merchandise can have an impressive impact on
your sales - 25% of all sales come from the way merchandise is
displayed.
This seminar will walk you through visual merchandising steps from the
outside of your shop, through the shopping experience, Point of Sale
and back out onto the street.
Tell A Friend
__________________________________________________
Visual Merchandising Korumburra
| 24-Mar-2010 |
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Coal Creek
South Gippsland Hwy
Korumburra
South Gippsland Shire Council
Good Access Workshop |
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| Open for registration |
|
| South Gippsland Shire Council
Tel: 5662 9271
Fax: 5662 3754 |
www.southgippsland.vic.gov.au |
Visual merchandising has evolved from its origins as a shop's
decorative arts to its current status as a sales-supportive entity,
which impacts shop design, shop signage, merchandise placement,
atmospheric and shop image. Where once the display was charged with
'making pretty' the visual merchandising department is now challenged
with 'making sales'.
The way you display your merchandise can have an impressive impact on
your sales - 25% of all sales come from the way merchandise is
displayed.
This seminar will walk you through visual merchandising steps from the
outside of your shop, through the shopping experience, Point of Sale
and back out onto the street.
Tell A Friend
__________________________________________________
Why It Pays to Take Time to Understand All the Reports That Cross Your Deck
| 25-Mar-2010 |
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Luna Park
Sydney
3.45pm - 4.30pm
Executive Assistant Network 2010 Annual Congress
The Indispensibe Executive Assistant
- A role of Strategic Importance |
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| Open for registration |
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| For more information cal 02 9973 3848 |
ExecAssist.com.au |
How management teams use financial data as part of KPIs to measure performance against strategic objectives and targets.
Understanding the key purpose of each type of report and the key measurements or data included within these.
Financial reports and other published reports; how their purpose differs from internal reports and what the media and commentators will focus on.
Examining the key information contained in each type of public financial report.
Balance sheets, P&Ls and cash flows - why these need not be daunting.
Starting to think like a General Manager - what more you need to know to speak the same language as your executives and understand how each part of your business is really performing.
Tell A Friend
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Small Business Marketing Day
No B*7^S$%^ or fancy theory or stuff that you are never going to get around to applying to your business.
Down to earth, easy to understand and apply, achievable and realistic marketing tactics for small business.
Full details at http://www.thewoo.com.au/marketing_day_Melbourne.
Come and join us!
Tell A Friend
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