Debra Templar - Keynote Speaker, Retail Consultant & Business Coach

One of Australia’s leading retailing enthusiasts, Debra Templar just hates bad customer service and stupid business practices. So… she’s on a mission to change them.

"I don't just want to improve how we do business for the customer’s sake but also that we, as business owners, sell more stuff, make lots more profit, and love our businesses back to life!"

Debra’s tools for change are business coaching programs, business consulting, business seminars, training sessions for staff and/or business owners, keynote presentations, books, articles and cd’s. Her technique is to challenge, tease, cajole – in fact force - us to look at how we do business by asking us to jump the counter and view our systems, our processes, our policies and our beliefs from our customers’ point of view. She then applies her considerable skills and experience to show us ways to be better at what we do (often better than we thought we could be…).

She doesn’t pull any of this stuff out of academic tomes and university courses – she simply shows us how to apply the skills that she has applied to her own and her clients’ businesses over the years whilst actively sharing her passionately held opinions. And she shares her opinions an awful lot!

But that’s OK. 

As Debra explains, "they are my opinions so they are absolutely right from my point of view. The same as your personal opinions are yours and you have every right to share them."  

Once you have been in her audience though, not only will she have changed your point of view – hopefully they will be your opinions too!

She has worked with retailers in her role with the Australian Retailers Association, established direct sales networks for an international marketing company, and built her own business – The Templar Group including Australian Retail Services (www.thetemplargroup.com.au)  – to be one of Australia’s best and most popular in retail seminars and consultancy. She is the author of many How To books on selling, visual merchandising, customer service (Customology), buying, inventory control, local area marketing and retailing in general. Debra presents at conferences and exhibitions across Australia.

Debra Templar does not just get to the heart of the matter - she presents from the heart, giving her audience ‘multiple light bulb moments’. She offers her audience real life examples from every type of business and both sides of the counter. Her greatest high is when people in the audience say things like: “Oh – now I get it!”