• Keynote Speaking

    keynote-speaker-debra-templarYou know how important it is that a speaker not only understands your industry, your business but also how you fit in your local community?  We can help with that because we spend our time with small – medium retailers all over Australia.

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  • Tired of not getting the best out of your business?

    Then you might want to consider working with one of the best retail consultants in Australia, Debra Templar. 

    She and her team specialise in working with independent and small retail business owners.

  • Have a look at some of the recent seminars I've delivered.

    If you're wanting something different from the list - i.e.: retail specific - or small business focussed - and its not listed here - drop me a note, giving me an idea as to what you're wanting. There are lots of areas I work on with my private clients that I don't necessarily promote in the public arena. And,  if I can't do it, I probably know someone who can...

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  • facebook-marketing-small-businessWhy Should I use facebook for My Small Business?

    Whether you're wanting a business facebook page set up,

    a quick facebook page rejig, a facebook advertising campaign that generates results, a Facebook for Retailers seminar or a personal consultation, come and chat.  We'd love to assist.

I BELIEVE IN RETAIL AND RETAILERS


I love the hustle, the colour, the life,the oomph! we bring to our streets, towns and cities. My role is to walk alongside you and help you love your business back to life!! So whether you're after a guest speaker, a consultant, a coach, a mentor, you've come to the right place!

Meet Debra


Debra-TemplarDebra Templar is one of Australia’s leading retail enthusiasts, keynote speakers and business coaches. She has an abundance of retail experience, including sales (retail and direct sales), management, store set ups, merchandising, customer service, and so much more...

Her articles and seminars are an inspiration to many, many hardworking retailers who work every day to build their businesses. She is a regular contributor to a variety of blogs and magazines.

She is the author of  How To books on sellingvisual merchandisingcustomer servicebuyinginventory controllocal area marketing and retailing in general.

As one retailer put it, “Her ideas are invaluable!”

Latest News

Customer Service Job Description

  jobdescription3You may be interested in a customer service Job Description from two  points of view: The Employer and the Employee

 

 

 

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What customers hate about you

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Ever wondered what the top 6 things customers hate the most?   Here they are:

 

 

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Ten things retailers should never say

conversation

 

We all know that a positive tone and language are highly important when it comes to good customer service, but many retailers still use phrases that may give the wrong image and negatively impact our customers' shopping experience.

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Policies & Procedures

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These policies and procedures are the starting point for you to develop your store's p&p's.  Guaranteed to save you MONTHS of work and 'where to start' moments.  READ MORE..

e-Books

ebooksA selection of retail ebooks designed to give you tips, ideas and assistance in your business. Use them as 'how to' guides when you're stuck or as training resources for your staff.
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Slideshows

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A selection of slideshow presentations by Debra Templar.  It takes just one idea from a conference to make it worthwhile.  Here's your shortcut to some great ideas (without attending the conferences).  Enjoy!
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Tailored Training

tailored-training

Whether you’re wanting a 3 hour seminar or a 12 month program (monthly training days, for example), all can be discussed and formulated. We discuss your needs; I then put forward a proposal and we take it from there.
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